Refund policy

Return & Refund Policy

We hope you love your Candēla purchase. Due to the nature of our products, all sales are final and we do not accept returns or exchanges for change of mind, scent preference, or items that have been used or burned.

If your order arrives damaged, defective, or incorrect, please contact us at contact@candelacanada.ca within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can assist you.

If your claim is approved, we will arrange a replacement or refund, depending on the circumstances and product availability.

Order cancellations: If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed or shipped.

Shipping issues: Candēla is not responsible for delays caused by the shipping carrier. If your package is lost or arrives damaged in transit, please contact us and we will help you with the next steps.

Refunds, when approved, will be issued to the original payment method. Please allow your financial institution additional time to process the refund.

For any questions about your order, contact us at contact@candelacanada.ca.